The return process of products purchased is simple and convenient.
You can return any product you've purchased in the Bevande Istantanee within 15 working days from the delivery date; proceed as follows:
Make sure that the products are in the same conditions in which you received them (product fully intact/package not opened)
Prepare the package in the box you've received (or in a box with the same sturdiness and size), concealing the information of the first shipment
You will receive a reimbursement which will include both the cost of the products returned and the expenses of the order delivery.
If you prefer, you can choose a different carrier than GLS. If you chose to do so, the expenses for returning the products and any possible thefts or losses will be your responsibility.
You will receive a confirmation email when we accept the returned product(s) within 5 working days from the date of delivery to our warehouses.
Please be reminded that we can only reimburse products that are returned correctly. If the product(s) you've returned does not satisfy the above listed conditions, we will not be able to reimburse you and the order will be shipped to you again. You can check the status of the returned product(s) with the number of the shipment GLS.
Moreover, we remind you that:
We cannot at present offer product replacements
You can ship the returned product(s) only from the Country in which you have made the order.
When our warehouse has received the product(s) you've returned and has checked that all the conditions have been met, it will send you a confirmation email that the returned product(s) has been accepted.
The time of the reimbursement depends on the payment method used to make the order:
Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer..
You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail..